Refund Policy
Last Updated: January 2026 • 100% Risk-Free Protection
If you purchase a membership pass and cannot find a suitable companion in your city within 7 days, we offer a 100% full refund with no questions asked.
1. Escrow Session Cancellations & Refunds
Session fees are held in Escrow until the session ends. If a companion fails to show up or cancels the booking, your session fee is 100% refunded to your wallet or source account immediately.
2. Cancellation Timelines
- Cancellations 4+ hours before session: 100% full refund.
- Cancellations within 2-4 hours of session: 90% refund (10% companion compensation fee).
- Companion No-Show: 100% instant refund + companion penalty.
3. Processing Timeline
Refunds approved by our support team are automatically credited back to your original source payment method (UPI, Bank Account, or Card) within 5 to 7 working business days as per banking standards.
4. Support & Refund Request Process
To request a refund or raise an escrow transaction dispute, please write to our billing desk at support@livoraconnect.com or call our helpline at +91 84459 78399 (Mon - Sat: 9:00 AM - 7:00 PM IST) mentioning your Order ID / Transaction ID. All refund tickets are acknowledged within 24 hours.